Return and Exchange

How it works, step by step

1. 1

   You have 30 days

   You have 30 days from the day your order arrives to request a return. The item needs to come back unused and in its original packaging, with your receipt or proof of purchase.

2. 2

   Start with an email

   Email kazeeandco@gmail.com with your order number and what you would like to do. Please wait for us to approve the return before sending anything back — parcels that arrive without an approved request cannot be accepted.

3. 3

   We send the label

   Once your return is approved we email you a return shipping label along with instructions on how and where to send your package.

4. 4

   Refunds land within 10 business days

   We let you know once your return has arrived and been inspected, and whether the refund was approved. Approved refunds go back to your original payment method within 10 business days, though your bank may take a little longer to post it. If more than 15 business days have passed since approval, email us.

5. 5

   Exchanges: return, then reorder

   The quickest way to switch to a different finish or model is to return the one you have and place a separate order for the one you want, so it ships straight away rather than waiting on your return.

6. 6

   Damaged, faulty or wrong item

   Check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us immediately so we can evaluate it and make it right.

7. 7

   What we cannot take back

   Sale items and gift cards are not returnable. Our refund policy also excludes some standard categories, including personalised or custom orders and personal care goods.

8. 8

   The 90-night water-quality guarantee

   Every KAZEE filter is backed by our 90-night water-quality guarantee. If your skin and hair do not feel the difference, email us and we will refund you in full.

9. 9

   Shipping into the EU

   If your order is shipped into the European Union you have 14 days to cancel or return it for any reason, without giving a justification, with the item in its original condition and packaging.